Doc-ID：CC-06
Category：Account Security > Emergency Contact
Emergency contact verification means that the assistance of the emergency contact is required after initiating the account request. At present, the emergency contact in MYKEY is only MYKEY Lab, and the only way to find MYKEY Lab to verify is to complete the account request in the APP, rather than directly contacting the customer service.
The working hours of MYKEY Lab emergency contact are 14:00-18:00 (UTC+8) from Monday to Friday. No service on weekends and holidays.
Except for replacing the lost recovery phrase, other account requests can be completed by themselves without the emergency contact and only with the recovery phrase. Please make reasonable arrangements for the time initiating the request.